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Shipping policy

Shipping policy

BlackBird Store Delivery Policy

At BlackBird Store, we want to make sure you receive your purchases smoothly and securely. Here’s a little about how we handle deliveries:

1. How We Deliver Your Items

1.1. For 8 Ball Pool Items/Services:

After your purchase, we'll reach out via Live Chat or WhatsApp. To help us complete your order, we’ll gently ask for some details like your in-game account info (email, password, ID, or an account above level 8).

1.2. For Other Items/Services:

We'll let you know what information is needed for delivery through our platform. The delivery method will suit the specific item or service you've purchased.

2. Keeping Your Account Safe

Your account's safety is a big deal to us.

  • Our delivery methods are designed to protect your account from risks.
  • We use strong security measures to keep your information safe during delivery.
  • If something happens to your account during delivery due to our actions, we guarantee we'll make it right.
  • When you share your details with us, rest assured they are handled confidentially. Your security is our priority.
  • We're proud to be a verified company on Trustpilot with many happy customers! See their reviews: https://www.trustpilot.com/review/bbirdg.com

3. Delivery Times

We work hard to get your purchases to you quickly:

  • Standard Items: Usually delivered within 30 minutes to 4 hours.
  • 8BP Coins Offers: These might take a bit longer, around 12 to 48 hours.
  • All deliveries happen during our working hours.
  • The exact time can depend on your order's size and complexity.

These are estimates, and sometimes things like high order volumes or tech issues can cause slight delays.

4. Delivery Confirmation

Once your order is successfully delivered, we’ll send you a confirmation message. If you haven’t received your order when expected, please reach out to our customer support.

5. If Delivery Isn't Possible

In the rare case we can't deliver your purchase:

  • We'll contact you using the method you used for your order (like WhatsApp).
  • We’ll work with you to sort out any issues.
  • If delivery still isn't possible, we’ll provide a full refund as per our Refund Policy.

6. Your Part in Smooth Deliveries

To help us deliver your items without a hitch, please:

  • Provide accurate and complete information when you order.
  • Respond promptly if we need a little more info.
  • Ensure your account is accessible for in-game item deliveries.

7. Your Privacy

Any personal and account information you provide is handled carefully, following our Privacy Policy. We only keep your account credentials as long as needed to fulfill your order.

8. Changes to This Policy

We may update this Delivery Policy from time to time. Any changes will be posted on our website and take effect immediately.

9. Questions?

If you have any questions about our Delivery Policy, please contact our friendly customer support team at [email protected].

We value your trust and aim to deliver your items securely and promptly!

Last updated: June 1, 2025