Return Policy

BlackBird Store Return Policy

Thank you for choosing BlackBird Store for your digital product needs. We strive to provide you with the best experience possible. Please take a moment to review our Return Policy, which outlines our guidelines for returns and exchanges.
 

1. Digital Products:
All items and services available at BlackBird Store are digital products, which means they are intangible and non-physical in nature. Due to the nature of digital products, we do not typically offer returns or exchanges.
 

2. Exceptions:
However, there are specific circumstances in which we will consider a return or exchange:

Incorrect Item or Service: If you receive the wrong item or service, please contact us within 7 days of your purchase. We will review the situation and work to provide you with the correct item or service.
8 Ball Pool Items and Services: If you have purchased an 8 Ball Pool item or service that requires you to provide your in-game account information and you are not comfortable sharing this information, we offer a refund option. You can request a refund as long as we have not initiated the fulfillment process for your purchase.

3. How to Request a Return:
To request a return or exchange for eligible items or services, please follow these steps:

Live Chat: Visit our website and engage with our live chat support team. Provide your order number, details of the item or service, and a brief explanation for your return request.
WhatsApp: Alternatively, reach out to us on WhatsApp at +905525262638. Include your order number, information about the item or service, and a brief explanation for the return request.

4. Return Process:
Upon receiving your return request, we will assess it and respond within 24 business hours. If your request meets the criteria for a return or exchange, we will provide further instructions on how to proceed.
 

5. Contact Information:
If you have any questions or concerns about our Return Policy, please feel free to contact our customer support team at info@bbirdg.com.
 

Please keep in mind that this Return Policy applies specifically to digital products available on the BlackBird Store platform. If you made a purchase through a third-party platform, kindly refer to their respective return policies.
 

At BlackBird Store, your satisfaction is our priority, and we aim to provide you with a smooth experience for all your digital product purchases.
 

Last updated: August 30, 2023